FAQ's

  • What time is check-in?

    Our standard check-in time is 4 PM.

  • What time is check-out?

    Our standard check-out time is 11 AM.

  • Can we check-in early?

    Early check-in is allowed based on availability, especially if there’s no guest checking out on the day of your arrival.

  • Can we check-out late?

    This depends on availability—we’re usually happy to allow a late check-out if there’s no same-day turnover.

  • Do you offer discounts?

    We’re happy to offer a 15% discount to our returning guests!

    Additionally, for our newly listed properties, we’re offering an introductory 20% discount on the first three reservations.

  • Do you allow pets?

    Yes, we do have pet-friendly properties available!

  • Do you have properties with pools?

    Absolutely! You can explore properties with  pools in their description.

  • Is there a minimum stay requirement?

    Our properties generally require a minimum stay of 2-3 nights. However, this can vary based on availability and season.

  • What is your cancelation policy?

    Please review our policy on the booking platform or contact us directly with specific questions.

  • What is included in a rental property?

    This depends on the property you choose to rent.

    Each listing includes a detailed list of amenities and inclusions. If you’re looking for a specific amenity, feel free to reach out to us via our live web chat—we’re happy to help!

  • How do I get the keys or access the property?

    You will receive detailed instructions on how to access the property prior to your arrival. This may include a lockbox code or smart lock instructions.

  • What should I do if I encounter an issue during my stay?

    If you encounter any issues, please don’t hesitate to reach out to us. We offer 24/7 guest support to ensure that any concerns are addressed promptly.

  • Is there parking available?

    Parking availability depends on the property. Some offer on-site parking, while others may have street parking or nearby parking options. Check the property details for specific information.

  • What are the house rules?

    Each property has its own set of house rules, which typically include guidelines on noise, smoking, and maximum occupancy. Please review the house rules provided in your booking confirmation or contact us for more details.

  • Is there a local contact for emergencies?

    Yes, a local contact or property manager is available for emergencies. We’ll provide the contact number once your reservation is confirmed.

  • Can I host events or parties at the property?

    Events and parties are generally not allowed unless explicitly stated in the property listing. Please check the property’s rules or consult with us before planning any gatherings.

  • How do I extend my stay?

    If you wish to extend your stay, please contact us as soon as possible to check availability and adjust your booking. Additional charges may apply.

  • Is there Wi-Fi available?

    Yes, most properties offer Wi-Fi. The network name and password will be provided in the guidebook.

  • Are there any additional fees?

    In addition to the rental rate, there may be additional fees such as cleaning fees,and taxes. Please check the booking details for a complete breakdown of all charges.

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