FAQ's

  • What time is check-in?

    4 PM is the standard check-in time.

  • What time is check-out?

    11 AM is our standard check-out time.

  • Can we check-in early?

    We're so happy to hear that you're eager to start your stay with us early! We totally understand the excitement, and we're checking with our team to see if we can accommodate your early check-in request.

    We'll get back to you as soon as possible with an update. We really appreciate your patience, and we'll do everything we can to make sure your stay with us is amazing!

    Thanks for choosing us as your destination, and we can't wait to have you here soon!

  • Can we check-out late?

    Thanks for reaching out to us about the possibility of a late check-out. We completely understand that sometimes it's nice to have a little extra time to enjoy your stay with us. We're going to check with our team to see if we can accommodate your request, and we'll get back to you as soon as possible!

  • Do you offer discounts?

    We do offer a 15% discount to our returning guests!

  • Do you allow pets?

    We do have properties that are pet-friendly!

  • Do you have properties with pools?

    Absolutely! You can explore properties with  pools in their description.

  • Is there a minimum stay requirement?

    Yes, our properties generally require a minimum stay of 2-3 nights. However, this can vary based on availability and season.

  • What is your cancelation policy?

    Please review our policy on the booking platform or contact us directly with specific questions.

  • What is included in a rental property?

    The rental typically includes [list of amenities, e.g., linens, towels, kitchen utensils, Wi-Fi, etc.]. For a full list of what’s included, please refer to the property description and list of amenities.

  • How do I get the keys or access the property?

    You will receive detailed instructions on how to access the property prior to your arrival. This may include a lockbox code or smart lock instructions.

  • What should I do if I encounter an issue during my stay?

     If you encounter any issues, please don’t hesitate to reach out to us right away. We offer 24/7 guest support to ensure that any concerns are addressed promptly.

  • Is there parking available?

    Parking availability depends on the property. Some offer on-site parking, while others may have street parking or nearby parking options. Check the property details for specific information.

  • What are the house rules?

    Each property has its own set of house rules, which typically include guidelines on noise, smoking, and maximum occupancy. Please review the house rules provided in your booking confirmation or contact us for more details.

  • Is there a local contact for emergencies?

    Yes, a local contact or property manager is available for emergencies and can be reached at [contact information]. Please use this contact for urgent matters.

  • Can I host events or parties at the property?

    Events and parties are generally not allowed unless explicitly stated in the property listing. Please check the property’s rules or consult with us before planning any gatherings.

  • How do I extend my stay?

     If you wish to extend your stay, please contact us as soon as possible to check availability and adjust your booking. Additional charges may apply.

  • Is there Wi-Fi available?

    Yes, most properties offer Wi-Fi. The network name and password will be provided in the guidebook.

  • Are there any additional fees?

    In addition to the rental rate, there may be additional fees such as cleaning fees,and taxes. Please check the booking details for a complete breakdown of all charges.

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